SUPCASE Warranty+ Policy

Eligibility

  1. Warranty+ services apply only to customers who successfully register their warranty card.
  2. Failure to register voids the warranty+ service, but standard warranty policies still apply.
  3. Warranty+ services are valid only for genuine products purchased through SUPCASE official website, Amazon store,or authorized platforms. Third-party resales or unauthorized channels are not covered.
  4. Please note: The extended warranty must be registered within 12 months from the original purchase date.

Included with Warranty+

EXTENDED WARRANTY

Up to 24 Months & 2 Free Replacements*

Upon completing warranty+ registration, your product automatically receives:
Warranty extended to 24 months
Up to 2 free replacements
Shipping costs for replacements covered by Supcase

  • EXTENDED WARRANTY

    Up to 24 Months & 2 Free Replacements*

  • STANDARD WARRANTY
    12 Months
    1 Free Replacement
    Limited Warranty
  • EXTENDED WARRANTY
    24 Months
    2 Free Replacement
    Limited Warranty

Replacement Process

For the first 12 months from purchase or your first replacement request, please apply through our standard warranty. [Submit a form here]
From the 13th month onwards or for your second replacement request, email us at usersupport@supcase.com with:
Purchase proof (e.g., order number),
Photos/videos of the issue,
Your Email address used for warranty+ registration.

Exclusions

Warranty+ services follow the same scope limitations as standard warranty.

NEW PRODUCTS FREE TRIAL

Be the First to Try Our Newest Gear

As a registered Warranty+ user, you'll have the chance to try SUPCASE's latest products before they're officially released.
Invitations will be sent by email to selected users.

How It Works

Invitations are sent via email to users who have registered and opted in to receive product and event updates.
Selected users may receive trial products at no cost — including both the item and shipping.

Trial products are covered under our return and warranty policies.

Your feedback matters — participants are required to share their trial experience.*
Please note: To receive trial invitations, make sure you subscribe to product and event updates during your Warranty+ registration. If you don’t opt in, you won’t receive trial opportunities.
  1. SUPCASE reserves the right of final interpretation for all terms and conditions listed above.
  2. Supcase Warranty+ benefits are separate from and in addition to the Supcase Limited Warranty and any legal rights provided by consumer protection laws in your jurisdiction.
  3. Details regarding free trial products and their terms are subject to the content of the email you receive.