Shipping policy

Thanks for your trust in Supcase, we know how important it is for your order to arrive on time and in perfect condition. That’s why we partner with reliable shipping carriers like USPS and DHL to ensure safe and efficient delivery, whether you're in the U.S. or abroad. This Shipping Policy outlines our processing times, estimated shipping times by region, and what to expect once your order is on its way.

Order Processing

2–3 business days after order confirmation (excluding weekends & holidays).
  • Your order will typically ship from the warehouse (US/CN) closest to your location. If the item is out of stock there, we will ship from an alternate warehouse to avoid delays.

Shipping Charge
Under $49
$3.99 Flat Rate
Over $49
Free Shipping
Flat charge for select locations:
· Alaska & Hawaii: $8.99 · Romania: $12.99
The actual shipping charge may vary slightly based on the real-time exchange rate of your destination region.

Estimated Delivery Times

Estimated times (business days) once shipped:


USA (contiguous)
2–10 days
Alaska & Hawaii
5–8 days
Canada & Australia
9–15 days
Europe
6–12 days
Asia
6–12 days
Oceania(excl.AU)
10–16 days
Other Countries
12–20 days (varies by destination)

Supported Shipping Destinations
North America
United States, Canada, Mexico
Europe
Austria, Belgium, Croatia, Denmark, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Netherlands, Poland, Portugal, Romania, Spain, United Kingdom
Asia & Oceania
Australia, Bahrain, Japan, New Zealand
Don’t see your country listed?
Click "Find Your Country" in the top right corner of our website to see if we have a local store or partner that serves your region.

Import Taxes and Duties

Some countries outside the United States may impose import taxes, duties, and other related customs fees on items that are not included in the amount you pay us. These fees are charged and determined by the customs agency of the destination country. For details about these fees, please contact your local customs office directly.

Shipping Confirmation & Order Tracking

  • Once your order has been shipped, Supcase will send you a shipping confirmation email. If you don’t see the email, please check your spam or junk folder, as it may have been filtered there by mistake.
  • To check your order status at any time, simply click the tracking link. Track My Order
  • If the tracking link shows no results or the tracking information appears unusual or delayed, please don’t hesitate to contact us. Click Here

Changing Your Shipping Address

We strive to ship orders as quickly as possible, so please double-check your shipping address before placing your order.
  • If you notice a mistake in your address, please contact us within 24 hours of purchase by contacting our Customer Support Team. Click Here
  • Once an order has been shipped, we are unfortunately unable to modify the shipping address.
  • If you request to cancel an order more than 24 hours after placing it, and the order has already been processed or shipped, you will be responsible for any return shipping costs that may apply.
  • If a package is lost or undeliverable due to an incorrect address provided by the customer, Supcase is not responsible for the loss.